FAQ
Where is your store located?
Top This Chocolate is now a cottage food business in Ventura, CA. Customers can have order shipped nationwide or pick it up locally in Ventura. The pickup address will be in the email confirming the order is ready. Please allow three to five days.
Phone: 805-666-2016
Hours: Scheduled pickups when the Chief Executive Chocolatier is home at flexible times day or evening. Cottage operation is near Victoria and Telephone.
Open for Pickup and Mail Shipping
How much does shipping cost?
FLAT RATE!
| Order Price | Priority Mail | 1 Day Express |
|---|---|---|
| $0 - $69.99 | $9.99 | $54.99 |
| $70 + | Free | $54.99 |
| Pickup is Free |
How long does shipping take?
We offer Priority Mail (3 days) and Overnight Express shipping (1 day). Orders generally ship within two days of being placed. Note on shipping in heat: we ship with ice packs when the temperatures are high at the destination. Orders placed Thursday or later ship the following Monday to avoid being in transit over a hot weekend. May 4th is the order deadline for Mother's Day shipping.
Pickup orders will receive an email confirmation that the order is ready and to schedule pickup. If you need your order in less than three days please call (805) 666-2016 to confirm if possible.
I do not see the Pickup option at checkout?
The Pickup option does not currently show with PayPal, Apple Pay and ShopPay. Use code "Pickup" at checkout and the shipping charge will be removed. Sorry for any inconvenience while we troubleshoot this. We thank you for understanding.
How many toppings can I add to my custom chocolate?
Your custom chocolate comes with four toppings. Sea Salt is free. After that, each topping is 50 cents. There is a 12 topping limit. Please keep in mind that a bar only has so much space so the more toppings you add, the fewer of each you will get.
What are the ingredients? Do you have vegan chocolate?
Dark Chocolate 55% (Vegan): Cacao Beans, pure cane sugar, cocoa butter, sunflower lecithin and vanilla beans
Milk Chocolate: Pure cane sugar, full cream milk, cocoa butter, cacao beans, sunflower lecithin, vanilla beans
White Chocolate: Cane sugar, cocoa butter, full cream milk, lactose, sunflower lecithin, vanilla beans
Sugar Free Dark Chocolate (Vegan): unsweetened chocolate processed with potassium carbonate, erythritol, inulin, cocoa butter, sunflower lecithin, stevia extract and vanilla
The dark chocolates are vegan. Vegan toppings include all the dried fruit and nuts (except honey roasted peanuts), coconut, coffee beans, all sprinkles, all salts, potato chips, pretzels, smarties, skittles, and all message plaques.
Toppings with no sugar include almonds, pecans, cashews, walnuts, pistachios, macadamia nuts, hazelnuts, coffee beans and potato chips.
A FULL LIST OF TOPPING INGREDIENTS CAN BE FOUND HERE.
Dark chocolate, while vegan, is crafted on equipment also used for milk chocolate and is not suitable for those with milk allergies.
Tree nuts, peanuts, wheat, milk, soy, egg and coconut present in kitchen.
What is the shelf life of your products?
30 days. If you have an unusual amount of self control, after 30 days the chocolate products are still edible but the texture and/or flavor may deteriorate. We recommend airtight storage in a cool dry place. Refrigeration is not necessary and the chocolate may pick up odors from other items in your fridge. Freezing is not recommended because it can cause the cocoa solids to separate resulting in an unpleasant texture.
Is your chocolate made with real cocoa butter or hydrogenated vegetable fat or wax, like other popular candy bars?
All our chocolate is made with 100% cocoa butter. We would never dream of using a substitute.
Is your chocolate ethically sourced, non-GMO, and gluten free?
Yes, yes and yes! Our chocolate is made with cocoa that is ethically sourced, non-GMO and gluten free. Toppings vary by topping.
What payment types do you accept?
We accept all major credit cards (including Discover and American Express) and Paypal.
How do I know it is safe to put my payment information into your website?
The Top This Chocolate web store is hosted by Shopify, one of the largest e-commerce platforms in the world that powers over 5 million online merchants. All payments are processed through Shopify's SSL Certified PCI compliant secure shopping carts. No one at Top This Chocolate ever has access to customer payment information.
I would like to be a Chocologist in your store. Are you hiring?
We will be accepting resumes for Chocologists at our new flagship retail store once we figure out where it will be. We'll train you in chocolate! The ideal Chocologist is an enthusiastic problem-solver who enjoys making creative suggestions that will make each customer happy. No prior experience needed. Email resume or this application to info@TopThisChocolate.com.
Do you do corporate and large custom orders for special occasions such as birthdays, weddings and anniversaries?
Yes. We do logos on chocolate and chocolate business cards. We also have done many wedding favors, custom molds, bachelorette parties and more. For more information, please email us at: info@TopThisChocolate.com.
To order chocolate business cards click HERE. Contact us for custom toppings or larger orders.
To put a color logo on chocolate there is a one-time time artwork setup fee and your logo will be kept on file for future orders. At least two weeks lead time is required (possibly more around the holidays) for us to have a logo printed in cocoa butter color. Once a logo is on file, there is no minimum chocolate order with the logo. Order one bar or one thousand at any time.
Artwork Setup Fee:
One color logo: $185
Two color logo : $270
Three color logo: $360
Are your products Kosher?
No. While the chocolate is kosher, Top This Chocolate is not a kosher certified operation. Some toppings are kosher and some are not. Questions? Ask HERE.
Your “About Us” page mentions the founder is a USC alum but how does the company feel about cross-town rival UCLA?
The founder attended both UCLA and USC and loves them both.
UCLA provided a stellar legal background but USC got the mention because of the instrumental role it played in the development and launch of Top This Chocolate.
Is it true that chocolate is good for you?
Top This Chocolate officially makes no claims but there sure have been a lot of recent scientific studies on the subject.
Here are some articles that discuss the potential benefits including an article in Time Magazine in which five out of five experts recommended eating moderate amounts of dark chocolate for benefits including cardiovascular, blood pressure, anti-inflammatory and stress. Lately milk chocolate has been touted for that same benefits, though less.
Should I Eat Dark Chocolate? - Time Magazine
To Improve a Memory, Consider Chocolate - New York Times
How are skyrocketing chocolate prices impacting Top This Chocolate?
😬 It's a sticky situation. Top This Chocolate will not compromise on quality. No shrinkflation or skimpflation here. We believe our delicious creamy high end chocolate is worth it and so far our customers agree.
My question wasn't answered here.
If you don't tell us what we left off of this FAQ page, we will never know. Contact us here or email us at Info@TopThisChocolate.com. We love hearing from you.
Examples of Custom Logo Chocolate Bars
