store is OPEN 7 Days per week. Free Shipping on Orders Over $50!

FAQ

Where is your store located?

Ventura Harbor Village Shopping Center 

1559 Spinnaker Drive, Suite 109, Ventura, CA 93001  

On the waterfront walk between Fratelli's Pizza and the carousel

(805) 535-4167

Hours: 11am - 7pm daily

Open for Takeout and Mail Order: Drop in or order online anytime and pick up at our store during pickup hours listed above. You can also have your order shipped by Priority Mail. We appreciate your support during these times!

How much does shipping cost?

Shipping Rates
Order Price Priority Mail 1 Day Express
$0 - $50 $6.99 $43.99
50 + Free $43.99
Pickup is Free

How long does shipping take?

We offer Priority Mail (2-3 days) and Overnight Express shipping (1 day).The post office has informed us that Priority Mail may take an extra day to be delivered due to precautions for Covid 19. Orders generally ship within two days of being placed. Note on summer shipping: we ship with ice packs when necessary and orders placed Thursday or later ship the following Monday to avoid being in transit over a hot weekend.

Pickup orders are ready the next day at the latest. You will receive an email confirmation that your order is ready for pickup.

I do not see the Pickup option at checkout?

The Pickup option does not currently work with PayPal, Apple Pay and ShopPay. If that's not it, try checking out as a guest. Sometimes opening a private browser window makes it work. If all else fails, use code "Pickup" at checkout and the shipping charge will be removed. We are trying to troubleshoot this issue.

What are you doing to keep customers safe?

A lot. All Chocologists wear masks at work. Surfaces are sanitized often. Social distancing is strictly enforced. Orders for pickup have been labeled with the name of customer and placed on tables far from employees to make contactless pickup easy. According the the FDA, there is no evidence of food or food packaging being associated with transmission of COVID-19.

What are the ingredients? Do you have vegan chocolate?

Dark Chocolate 61% (Vegan): Cacao Beans, pure cane sugar, cocoa butter, sunflower lecithin and vanilla beans

Milk Chocolate: Pure cane sugar, full cream milk, cocoa butter, cacao beans, soya lecithin, vanilla beans

White Chocolate: Sugar, cocoa butter, milk, soya lecithin and pure vanilla

The dark chocolate is vegan. The toppings vary by topping with many vegan options including nuts, fruit and oreo cookies. A full list of Topping ingredients can be found here.

Allergen Information:

Contains: Soya Lecithin

May Contain: milk, tree nuts, peanuts, wheat

Crafted on equipment also used for milk chocolate.

Tree nuts, peanuts, wheat, milk and soy present in kitchen.

Is your chocolate made with real cocoa butter or hydrogenated vegetable fat or wax like some popular candy bars?

All our chocolate is made with 100% cocoa butter. We would never dream of using a substitute.

Is your chocolate Fair Trade Certified, non-GMO and gluten free?

Yes, yes and yes! The chocolate is made with cocoa that is Fair-Trade Certified by FairTraeUSA.org. It is also non-GMO and gluten free. The toppings vary by topping.

What payment types do you accept?

We accept all major credit cards (including Discover and American Express) and Paypal.

How do I know it is safe to put my payment information into your website?

The Top This Chocolate store is hosted by Shopify, one of the largest e-commerce platforms in North America that powers over 200,000 online merchants. All payments are processed through Shopify's SSL Certified PCI compliant secure shopping carts. No one at Top This Chocolate ever has access to customer payment information.

I would like to be a Chocologist in your store. Are you hiring?

Yes. We are hiring part-time Chocologists for our flagship retail store at Ventura Harbor Village in California. We will train in chocolate. The ideal chocologist is an enthusiastic problem solver who enjoys making creative suggestions that will make each customer happy. Prior food experience preferred. All employment offered will be at will. Email resume or this application to TopThisChocolate@gmail.com.

Are your products Kosher?

No. While the chocolate is kosher, Top This Chocolate is not a kosher certified operation. The toppings vary as to kosher status. If you would like to see Top This Chocolate become kosher certified, please contact us and let us know. Email Info@TopThisChocolate.com

Your “About Us” page mentions the founder is a USC alum but how does the company feel about cross-town rival UCLA?

The founder attended both UCLA and USC and loves them both.

UCLA provided a stellar education but USC got the mention because of the instrumental role it played in the development and launch of Top This Chocolate. 

Is it true that chocolate is good for you?

Top This Chocolate officially makes no claims but there sure have been a lot of recent scientific studies on the subject.

Here are some articles that discuss the potential benefits including an article in Time Magazine in which five out of five experts recommended eating moderate amounts of dark chocolate for benefits including cardiovascular, blood pressure, anti-inflammatory and stress.

Should I Eat Dark Chocolate? - Time Magazine

To Improve a Memory, Consider Chocolate -New York Times

Is there a worldwide chocolate shortage? What will that do to prices?

Top This Chocolate reads a lot of chocolate industry news and for every headline we see about a shortage, we see an article about what farmers are doing about it, such as adopting more sustainable practices and planting trees with higher outputs. We think the media may be overreacting. However, demand for chocolate is rising all over the globe and it remains to be seen what will happen with prices. We are crossing our fingers that there is never a shortage of something as wonderful as chocolate.

Do you do corporate and large custom orders for special occasions such as birthdays, weddings and anniversaries?

Yes. We have done logos on chocolate bars and business cards, wedding favors, gender reveal chocolates and more. For more information, please contact us here or email us at: info@TopThisChocolate.com.

My question wasn't answered here.

If you don't tell us what we left off of this FAQ page, we will never know. Contact us here or email us at Info@TopThisChocolate.com. We love hearing from you.